Terms and Conditions

§1.Contractual partners

These Terms and Conditions (T+C) create a contract between the customer and
Shaoyun Natural Health & Beauty
Represented by Shaoyun Liang
Address: Korngasse 28 67346 Speyer
Tel: +49 (0) 6232 8771155
Email address: info@shaoyun.de

VAT ID number: DE 275372278, hereinafter referred to as Supplier.

§2.Subject of the contract

This contract governs the sale of new goods and services using the Supplier's online shop. For details of each product offering, please refer to the supplier's product description.

§3.Conclusion of the contract

The contract is entered into by electronic commerce via the shop system or other telecommunication methods such as telephone and email. The offers presented are non-binding invitations to the customer to issue an order, which the supplier may accept. The ordering procedure resulting in conclusion of the contract in the shop system comprises the following steps:

Select the offered product and specify preferences (quantity, number)

Place the product in the cart

Click the button 'order'

Enter address for billing and delivery

Choose a payment method

Check and edit the order and all entries

Click the button 'order with costs'

A confirmation mail is sent confirming receipt of the order

In addition to the shop system, orders may also be placed using telecommunication methods (telephone/email), in which the order process for conclusion of a contract comprises the following steps:

Call the order hotline / send an order email

A confirmation mail is sent confirming receipt of the order

The contract comes into force when the confirmation mail is sent.


The contract is entered into for an indefinite period.

§5.Retention of title

The delivered goods remain the property of the supplier until completion of payment.


The supplier reserves the right not to perform the promised service in the event of its non-availability.

Prices, shipping, returns

All prices are final prices and include value-added tax. In addition to the final prices, further costs may arise depending on the shipment method. These will be indicated before the order is sent. If the customer has a right to withdraw and avails of that right, the customer is responsible for the cost of returning the goods.

§7.Payment terms

The customer may choose from the following methods of payment only: bank transfer made and received in advance, payment service provider (PayPal), cash on collection. Other methods of payment are not offered and will be declined.
The invoice amount must be transferred in advance to the account specified in the invoice, which contains all the details required for transferring the funds and is sent by email. If an escrow service/payment service provider is used, it enables the supplier and customer to handle payment among themselves. The escrow service/payment service provider forwards the customer's payment to the supplier. Further information is available on the escrow service/payment service provider's website. The invoice amount can also be paid in cash, minus shipping charges, on the supplier's business premises during normal office hours. The customer is required to deposit or transfer the stated amount into the account stipulated in the invoice within 3 days after receipt of the invoice. The amount is payable without discount from the invoice date. The customer is not in default until a reminder has been served.

§8.Terms and conditions of delivery

The goods are sent immediately after confirmation of receipt of payment. The goods are shipped on average within the next 4 days, at the latest. The supplier undertakes to deliver within 7 days after receipt of the order. The usual delivery time is 4 days unless otherwise stated in the item description. The supplier sends the order from in-house stores once the full order is in stock. If the supplier is unable to deliver for an extended period for reasons beyond the supplier's control, in particular force majeure or non-supply from its own suppliers despite having concluded a congruent covering transaction, the supplier has the right to withdraw from the contract with the customer. The customer will be informed without delay and any services received, payments in particular, will be refunded.


Consumers have legal rights on faulty goods in accordance with the pertinent terms of the German Civil Code (BGB) in respect of the goods and services offered. Otherwise, warranty is in accordance with the pertinent terms of the Terms and Conditions (T+C). If the customer is an enterprise, the warranty period for new goods is restricted to one year. The supplier is conceded the right to choose between repair or replacement if the goods are new goods and the customer is an enterprise. This does not apply in the case of claims for compensation by the customer because of injury to life or limb, harm to health or major contractual obligations that are essential in order to achieve the objective of the contract. Likewise, this does not apply to claims for compensation following grossly negligent or wilful breach of duty of the supplier or of the supplier's agents or aides. Statutory requirements also apply.

§10.Contract design

If the customer is a business entity, the risk of coincidental loss and/or deterioration of the goods transfers to the customer upon handover of the goods or, when the goods are shipped, when the goods are entrusted to the service provider selected for the purpose. The supplier stores the text of the contract. The customer has the following option to access the stored text of the contract: after registration. This area is on the following page: Customers have the option to view and save the progress and details of their order/personal data themselves in their own login area (My Account). The customer may correct errors in the entered data during the order process. The customer can do this by proceeding as follows: The customer has the option at any time to correct or delete the order.

§11.Right of withdrawal from contract; customer service

Information on your right of withdrawal

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving reasons.

The withdrawal period is fourteen days starting from:

In the case of a contract of purchase: the day that you or a third party appointed by you who is not the transporter took possession of the last item.

In the case of a contract involving several items that the consumer ordered in a single order and which are delivered separately: the day that you or a third party appointed by you who is not the transporter took possession of the last item.

In the case of a contract involving delivery of an item in several instalments or parts: the day that you or a third party appointed by you who is not the transporter took possession of the last instalment or last part.

In the case of a contract involving regular delivery of items throughout a defined period of time: the day that you or a third party appointed by you who is not the transporter took possession of the first item.

Where a number of options apply, the last point in time in each case applies.

To exercise your right to withdraw from the contract, you need to inform us (Shaoyun Natural Health & Beauty, Korngasse 28 67346 Speyer +49 (0) 6232 8771155 info@shaoyun.de) about your decision to withdraw from this contract in a clear statement of intention (e.g. in a letter sent by post, fax or email). You may use the attached withdrawal form template but it is not compulsory.

To comply with the time limit for withdrawal, you only need to send off your statement of intent to withdraw from the contract before the cancellation period expires.

Consequences of withdrawal

If you withdraw from this contract, we are required to refund you all payments we received from you, including shipping (but not including additional charges incurred because you chose a delivery method other than the low-cost standard delivery we offered), without delay and no later than thirty days from the day on which we receive your statement of intention to cancel this contract. We will use the same method to refund your payment that you used for the original transaction, unless an alternative method has been arranged with you; in no case will you be charged for this return payment. We can refuse to refund your payment until we have received the returned items or until you have furnished proof that you returned the items, whichever comes first.

In the case of valid withdrawal, the services rendered on both sides will be returned and any benefits will be surrendered. If you are unable to return the service received in full or in part or only in worse condition than you received it, you may be obliged to reimburse us for the loss in value. Where physical objects are involved, this does not apply if the deterioration in the physical object is attributable only to its having been examined, such as you might have been able to do in a retail store. In addition, you avoid the obligation to replace the value of any deterioration due to proper use as intended by not using the physical object as if you owned it and by refraining from any action that might affect its value.

You are required to send back or hand over the goods to us without delay, but no later than fourteen days from the day that you notified us of your intention to withdraw from this contract, to Shaoyun Natural Health & Beauty, Korngasse 28 67346 Speyer +49 (0) 6232 8771155 info@shaoyun.de. The time limit is met if you dispatch the goods before the fourteen-day period expires.

You only have to compensate for any loss in value of the goods if this loss in value is attributable to handling the goods in a manner that would not be necessary in order to test the state, properties and functioning of the goods.

Exclusion of the right
of withdrawal

The right to withdraw from the contract does not apply in the case of contracts involving delivery of goods that are not ready-made and whose manufacture requires individual selection or determination of preference by the consumer or which are clearly tailored to meet the consumer's personal needs, or which are not suitable for return because of their state or perishability.

We guarantee the freshness of our products. All of the products provided by Shaoyun Natural Health & Beauty are produced with the finest craftsmanship following receipt of an order/payment and dispatched immediately. Hence, our products are not suitable for resale to another person. Therefore, orders of goods that have been shipped or are ready for shipment cannot be cancelled.

Premature expiration of right of withdrawal

The right
of withdrawal expires prematurely for contracts involving the delivery of sealed goods that are unsuitable for return for health or hygiene reasons, if the seal has been removed or broken after delivery.

End of the information about the right
of withdrawal

o You can contact our customer services department at the following times at: Shaoyun Natural Health & Beauty, Korngasse 28 67346 Speyer +49 (0) 6232 8771155 info@shaoyun.de

§12.Exclusion of liability

Customers have no claims for compensation unless the following reasons indicate the contrary. This also applies to the supplier's agents and aides if the customer claims for compensation against them. Exceptions apply in the case of claims for compensation on the part of the customer for injury to life or limb, harm to health or major contractual obligations that are essential in order to achieve the objective of the contract. Claims for compensation following grossly negligent or wilful breach of duty of the supplier or of the supplier's agents or aides are also excepted.

§13.Prohibition of assignment and pledging

The customer's claims or rights against the supplier may not be ceded or assigned to third parties without the supplier's consent, unless the customer has demonstrated a legitimate interest in the assignment or pledging.

§14.Language, legal venue and applicable law

The contract is written in German. Execution of the contractual relationship takes place in German. The contract is subject to the exclusive jurisdiction of the Federal Republic of Germany. This applies to consumers only insofar as this does not limit any legal provisions of the country in which the customer has his or her domicile or usual place of residence. The legal venue for disputes with customers that are not consumers, legal entities under public law or special funds under public law is the supplier's place of business.

§15.Data privacy

The supplier collects, stores and processes data in the preparation, conclusion, performance and winding up of a contract of purchase on the basis of these T+Cs. This is done in line with legal provisions. The supplier does not disclose personal data of the customer to third parties unless legally obliged to do so or with the customer's prior explicit consent. If a third party is engaged to perform services in connection with the performance of processing tasks, the provisions of the Federal Data Protection Act will apply. The data provided by the customer during the order process will be used only to establish contact in the context of contract performance and will only be used for the purpose for which the customer provided the data. The data will be disclosed to the shipping company contracted to deliver the goods only to the extent necessary. Payment details will be disclosed to the financial institute appointed to conduct payment. Insofar as the supplier is subject to retention periods of a commercial or fiscal nature, some data may be stored for up to ten years. During a visit to the supplier's internet shop, anonymized data that cannot and is not intended to be traced to personal data will be logged, including IP address, date, time, browser type, operating system and pages visited. At the customer's request, personal data will be deleted, corrected or blocked in line with legal provisions. Customers have the right to receive information free of charge regarding the collection of their personal data. For questions and applications for deletion, correction or blocking of personal data and collection, processing and use, customers are welcome to contact the following address: Shaoyun Natural Health & Beauty, Shaoyun Liang, Korngasse 28 67346 Speyer +49 (0) 6232 8771155 info@shaoyun.de.

§16.Important information

The information on all Shaoyun Natural Health & Beauty websites (shaoyun.de or shaoyun-cosmetics.com) are for information purposes only and can never replace the advice of your own doctor or healthcare professional. The contents of any Shaoyun website cannot and must not be used for self-diagnosis or to choose, use, stop using or change treatment methods or medicines. Any healthcare issues and questions should be addressed to qualified medical specialists and their advice in terms of necessary treatment should be followed.

§17. Severability clause

If a provision of these terms and conditions is unenforceable, the other provisions will continue in effect.


Withdrawal form template

(If you wish to withdraw from the contract, please complete and return this form.)

To Shaoyun Natural Health & Beauty. Korngasse 28, 7346 Speyer, or email: info@shaoyun.de

I/we (*) hereby withdraw from the contract entered into by me/us (*) to purchase the following goods (*)/ receive the following service (*):_______________


Ordered (*)/received on (*) _________________________________________________

Name of consumer(s) _________________________________________________

Address of consumer(s) _______________________________________________

Signature of consumer(s) (only if you are submitting on paper) _____________________


(*) Delete if not applicable.